1 Message
Unrespectful representative
I have never experienced such a horrible and gross costumer service like the one Greg on the billing department provided, he was so unrespectful right of from the beginning of the conversation, didn't provide any solution and almost called me [Edited: "Language"]
Zero costumer service skills.
XfinityAntoine
Official Employee
•
1.4K Messages
1 year ago
Thanks for reaching out and sharing your story, user_1de1cm! That's as unacceptable to us as it is to you. That's definitely not the experience we want you to have so on behalf of the company I'd like to apologize for any rudeness, disrespect, miscommunication and/or confusion. This is definitely not normal practice for us, so I'll do what I can to help. If you're still having issues please send me a private message. I'd also be more than happy to help you file an official complaint, so disciplinary action can be taken. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
0
0