Unresolved overcharge that was promised by agents would be removed, but wasn't
I recently had a Promo end before the billing date. and was charged the full non promo ammount. I called a agent that would get me a new promo and told me the Orginal balance would be removed as long as I pay the full 60 from the 117 dollar ammount for Proformance plus and extra speed boost to get 500/15. After I did that I was meant to get a new service added to my account Blast!® Pro+ Plan (ticket#053164228). I called again next week because my service never changed and got a less then experinced agent. She told me his promo was not approved and she would get a better one. She offered 800/15 but instead I got same plan Blast!® Pro+ Plan but without the modem for whatever reason. I assumed it was human error and she read out my the wrong speed and plan. I also mentioned the left over balance I had even though I was told it be removed. She said I just needed to pay the prorate of 12.60, which I did. She didnt offer me a confirmation or ticket#
Some time passes and I still have the 30 dollar balance remaining. I tried to see if I had more luck with Chat agents, but I got transfered mid chat 3 times untill I got a agent called Allison. She spent 45 minutes with saying she will fix the issue with the remaining balance. This was 9/20 with confirmation# 332247439675857541. It has been 6 days since this has happened and I still have the same balance and once the new bill hits, I will not be happy if I get a late fee. I been getting the run around from the support team for almost the 2 and half weeks. I need confirmation if this is being resolved.