Unresolved Billing Issue - Requesting Direct Contact Only (Call Disconnected by Management)

Hi, 

I am writing here hoping to get this escalated immediately to an official Digital Care employee. Please do not post a public reply to this thread. Due to the sensitive nature of my account and work-from-home setup, I require direct contact only via phone, email, or a private Direct Message.

I am a work-from-home subscriber who bundles four services: 500 Mbps internet, unlimited data, a landline, and mobile service. I use my own networking equipment. My promotional discount recently expired, causing my monthly bill to jump from $67 to $106. 

I have been trying to resolve this for a month. A month ago, I spoke to a retention manager named Joe, but no progress was made. Today, I spent another hour and fifteen minutes on the phone and spoke directly with a retention manager named Zack. Unfortunately, the call was abruptly disconnected on their end while I was holding. Zack did apply a one-time $60 courtesy credit before the drop, but my underlying rate is still broken at $106. No one called me back to finalize a real fix.

Because I work from home, I cannot risk scheduling a service cancellation or lowering my 500 Mbps speed tier. However, this price increase is a major issue. I want to keep my multi-service bundle with Xfinity, but I need assistance from a corporate analyst who can privately review my profile and apply a recurring loyalty credit or restructure my landline feature code to help restore my previous rate permanently. 

Could an official Xfinity representative please initiate a private Direct Message with me or contact me via the phone/email linked to my profile to resolve this? Thank you.