Unlimited Data Option was changed without my consent!!!
I have been receiving emails for a couple of months now stating our internet limit cap is reaching its limit. The problem is I signed up for the Unlimited Data Option back in 2019 and was paying the hefty $50 extra a month for it.
Towards the end of July 2019 I decided to add Comcast's Xfinity Roku App and I added the Preferred package to it. No problem except whenever all that was done I now realized today the Unlimited Data Option was take off back in August 2019 bill and ever bill there after. I DID NOT give any consent nor authorization to do this.
I would like for a Comcast Representative to assist me in this matter to get the Unlimited Data Option enabled. We only stream in our household and I don't want to pay for extra data when I should be on the Unlimited Data Option in the first place. I have PDF bills to prove everything I am saying.
Thanks in advance.