2 Messages
Unfair pricing
Same here. I have been paying more than $40 per month for three years and have been spending hours on negotiating a new deal.
I contacted xfinity when I noticed that my monthly payment increased from $65 to overt $100 within three years. And they agreed with $80 for super fast plan with WiFi equipment, but I just got my bill for $96 this month. And xfinity is offering $60 for the same plan on the internet.
[Edited: "Solicitation"] It is not right to trap the customer with a lower price then increase every year and end up paying higher price even you cry for it.
XfinityArmand
Official Employee
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2.1K Messages
1 year ago
Hello there @user_0re0da! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your concerns with your account billing. We are so glad to hear from you and more than happy to help in any way that we can to ensure you are having the best expereince with your service. Please feel free to shoot us a private message so that we can get the ball rolling on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110.2K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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