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user_3r47ym
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3 Messages

03/12/2025 4:48 PM

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Unethical business practices

I was told on 3/1 that my bill would be lowered to $195 for the same services if I add Xfinity mobile for an iPad. I followed all the steps provided yet my bill still reflects $300+. I was on that chat for 3 hrs. I then called on 3/3 and spoke to a supervisor who said she escalated the ticket [Edited: "Personal Information"]

and provided a chat id # [Edited: "Personal Information"]. The supervisor states I would get a call back and I never did. Now I cannot connect with an actual agent and get a text to chat. My issue is still unresolved. This is unacceptable. I need a call from an actual agent and this issue resolved.

Question

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Updated 

2 years ago

 • Edited

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user_3r47ym

3 Messages

2 years ago

Now after I call Xfinity mobile and get transferred to an actual person in billing for cable and internet I am being told my ticket number and ticket have been closed yet my issue is still unresolved. I am being told I should not have been offered that promotion and they will escalated it again. This is a joke

Note: This comment was created from a merged conversation originally titled Unethical business practices part 2

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XfinityOrlandoM

Official Employee

 • 

3.9K Messages

@user_3r47ym

 

Thanks for reaching out to us,  go ahead and send me a direct message and we'll be able to assist you further with your billing concerns

 

Here's the detailed steps to direct message us:



  • Click "Sign In" if necessary
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message you further?

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

0

XfinityOrlandoM

Official Employee

 • 

3.9K Messages

@user_3r47ym

 

Please send us a direct message and we'll be able to assist you further with your billing concerns

 

 

 

Here's the detailed steps to direct message us:

 



 

  • Click "Sign In" if necessary
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

0

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