Unethical business practices

I was told on 3/1 that my bill would be lowered to $195 for the same services if I add Xfinity mobile for an iPad. I followed all the steps provided yet my bill still reflects $300+. I was on that chat for 3 hrs. I then called on 3/3 and spoke to a supervisor who said she escalated the ticket [Edited: "Personal Information"]

and provided a chat id # [Edited: "Personal Information"]. The supervisor states I would get a call back and I never did. Now I cannot connect with an actual agent and get a text to chat. My issue is still unresolved. This is unacceptable. I need a call from an actual agent and this issue resolved.

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user_3r47ym

3 Messages

24 hours ago

Now after I call Xfinity mobile and get transferred to an actual person in billing for cable and internet I am being told my ticket number and ticket have been closed yet my issue is still unresolved. I am being told I should not have been offered that promotion and they will escalated it again. This is a joke

Note: This comment was created from a merged conversation originally titled Unethical business practices part 2

2

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XfinityOrlandoM

Official Employee

•

1.8K Messages

@user_3r47ym

Thanks for reaching out to us, go ahead and send me a direct message and we'll be able to assist you further with your billing concerns

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message you further?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

0

XfinityOrlandoM

Official Employee

•

1.8K Messages

@user_3r47ym

Please send us a direct message and we'll be able to assist you further with your billing concerns

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

24 hours ago

0

Billing

user_3r47ym

Unethical business practices

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