Undisclosed $125 deposit?

Question

I signed up to try WiFi, there was zero indication of a $125 deposit. Nothing about what it is for, how to get it back. Just an email saying you will charge me. Please refund this deposit???

EG · Answer

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityAirelle · Answer

user_68jnxc We understand why that email caught you off guard. Was the $125 already charged, or have you only received a notice that it will be? Does the email say what the deposit is for or when it would be returned? We can help figure out the next step once we know what the notice says.

user_68jnxc · Answer

There was no indication of what the deposit was for. Furthermore, when I originally got my order confirmation, the payment section only included that my estimated bill would be $60. There was absolutely nothing about a $125 deposit. It has not gone through my account yet and there has been no contact regarding it. Please remove the charge

Billing

user_68jnxc

Undisclosed $125 deposit?

EG

XfinityAirelle

user_68jnxc

XfinityRaf

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