2 Messages
Unauthorized withdrawal of money - how long does it take to get a refund when I never authorized it?
Over the last 5 days, I have spent 7 hours trying to get my internet back up, change my services with Xfinity and obtain a refund.
After 3 different customer service reps, I found one that agreed that the money was mine, unauthorized by Xfinity for withdrawal and she could process for immediate refund. I get a new bill that takes money out of the credit I now have from the unauthorized withdrawal, and continues to give me a credit. SO now the $499.99 you owe me has been reduced - again without permission. I pay my bills on time and would have paid this one if given a chance.
I received a note that my complaint had been closed but it did not share if I was receiving my money back, when or if.
Please advise.
EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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1.9K Messages
2 years ago
Hi there @user_e393a4 and thanks for your post. We are here and happy to help you with investigation of your account and the billing. For your protection we will ask you to send us your full name and complete address in a direct message. Here are the steps for reaching us:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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