New Poster
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5 Messages
Unauthorized payment withdrawn
Xfinity agent charged my bank account within authorization while on a text chat. I asked if I could upgrade a device, they charged my account as a one time payment to bypass my auto pay and left the chat. I spend 6.5 hrs on the phone without resolution. Ready to contact the authorities...
XfinityJanelle
Official Employee
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2.1K Messages
2 years ago
@sturner163 Thank you for reaching out tonight. I am happy to look over the account with you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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