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Monday, November 4th, 2024 3:46 PM

Unauthorized charges

Hello I see a charge from this company on my bank account that I didn’t authorize how can we resolve this issue?

Official Employee

 • 

1.5K Messages

5 days ago

 

user_7cpouh Hello! I would be reaching out if I noticed a charge that was not authorized by me too. Our team is here and happy to investigate this charge. Please send us your full name and address in a direct message:

Here is a great step by step process on how to send us a direct message. 


  Click "Sign In" if necessary


 Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 Click the "New message" (pencil and paper) icon


 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


 • Press Enter to send it


Check out for example on how to send us a Direct Message:  https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e 

 

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