Unauthorized charges and unauthorized account transfer

Hi,

woke up this morning to a unauthorized charge of $105 and a whole new modem. have been dealing with cybersecurity issues with you guys for a bit now. Another issue is that this fraudulent charge was transffered to my account from another account which is strange as I never approved of it and for Xfinity to do so without my knowledge or consent seems fishy and considering getting a lawyer. Moreover when I called to fix the billing, the guy sneakily upgraded my internet by 100mbs and just gave me a discount to be quiet. really sketchy behavior here on Xfinity's part.

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XfinityJorge

Official Employee

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3K Messages

3 hours ago

user_1ft8p9 Hi! Thanks for using our Forums and for taking the time out of your day to reach us. I am happy to work with you to look into these charges to provide you with some peace of mind. To get started can you send us a DM with your full name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_1ft8p9

Unauthorized charges and unauthorized account transfer

XfinityJorge

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