Visitor
•
2 Messages
UNAUTHORIZED CHARGES AFTER CANCELLATION IN FEB - NEED IMMEDIATE REFUND
Subject: UNAUTHORIZED CHARGES AFTER CANCELLATION - IMMEDIATE REFUND REQUIRED
I am extremely frustrated and disappointed with Xfinity's service.
I explicitly requested full account cancellation and Auto-pay disablement back in February 2026 after moving to South Korea on January 31st, 2026. Agent Joe confirmed my request via Direct Message.
However, I just noticed unauthorized Auto-Payments drawn from my account:
Jul 08, 2026: $13.58
Aug 07, 2026: $72.08
This is completely unacceptable. I have not resided in the U.S. or used any Xfinity services since January 31st.
I demand the following immediately:
Full refund of all unauthorized charges ($13.58 + $72.08) back to my card.
Immediate and complete closure of this account to stop any further automated withdrawals.
If this is not resolved promptly, I will file a formal complaint with the FCC (Federal Communications Commission) and the CFPB (Consumer Financial Protection Bureau) for unauthorized recurring charges, and initiate a payment dispute/chargeback directly with my credit card company.
Please process the refund and confirm account termination right away.
XfinityJustinM
Official Employee
•
934 Messages
1 hour ago
Hello @user_1uwu3u,
I do see that you made a request via direct message to have your account disconnected, but you did not complete authentication or follow up with us to allow us to complete the cancellation of your services. We would be more than happy to help here, but we are unable to make account level changes without verifying the identity of the requestor. Our team will follow up with you in the direct message conversation that was created, but please bear in mind that we'll need just a few minutes of your time to complete your request.
0
0