Visitor
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1 Message
Unauthorized charge for upgrade of internet speed
I terminated my TV service as I can no longer afford it. For the exact same period when I cancelled the TV, Xfinity upped my internet speed without my authorization; I want the charge removed and the speed can revert to the former speed.
XfinityJeniece
Official Employee
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3.8K Messages
3 hours ago
Hey there, @user_g9y18v, thanks for reaching out through Xfinity Forums regarding your internet speeds we would be happy to help you with taking a look at your internet speeds to ensure they are the speeds you wanted. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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