2 Messages
Unauthorized Bill Charges
I deactivated my internet services on May, I even paid the bill in June, but my account is still showing payment. I emailed xfinity everytime they emailed me a bill, but xfinity team never responded back. I’m not in the country. When I chat with an agent to remove unauthorized charges they assured me that unauthorized charges will be waived off within 24-48hrs and provided me a ticket. Unfortunately it didn’t work. I approached chat agent again and they did the same. To make the matter worse, sequium emailed me. Is this what xfinity does to loyal customers?
XfinityArmand
Official Employee
•
1.8K Messages
9 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_3yboik! We are so glad to hear from you and want to help in any way that we can to address your billing concerns. No worries! You have reached out to the right team to get things squared away. When you are ready, please feel free to shoot us a private message with your details so that we can get a look at things for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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