Visitor
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1 Message
Unacceptable response
3 phone calls & over 1 hour with no assistance. For 3 months you charged me $116 vs $58. You had the wrong email & I autopay and did realize this until I received a letter in the mail. I called & they fixed my account to now bill me $66 & was told to callback to get a credit from the $116 i was charged Jan-March. Please refund $50 for these 3 months
XfinityDemitrius
Official Employee
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2.6K Messages
9 hours ago
Hey @user_mnaaj3. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go over the Xfinity account, billing, and services. If a promotional plan has concluded and services were not changed, the charges would be valid and we would not be able to issue an adjustment. Same with the Self-Service Discount.
We can help review the account and services to ensure the account is correct moving forward. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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