Visitor
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1 Message
Unable To Update Billing Info
I'm trying to update my billing info but keep getting an error message that I need to verify my phone number and email address. However, both have been verified and I have received correspondence from Xfinity on both. How can I update my billing info?
EG
Expert
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111.1K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.2K Messages
2 days ago
Hi user_78csnp! We appreciate you visiting our Xfinity Forum and being a customer with us. I am sorry to hear about the complications you're encountering when trying to update your billing information online. Please know my team is here to support you.
For troubleshooting purposes, are you trying to update this information via the Xfinity app or the website (Xfinity.com/myaccount)?
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