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user_78csnp
1st Topic

Visitor

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1 Message

Tuesday, June 17th, 2025

Unable To Update Billing Info

I'm trying to update my billing info but keep getting an error message that I need to verify my phone number and email address. However, both have been verified and I have received correspondence from Xfinity on both. How can I update my billing info?

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Updated 

4 days ago

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EG

Expert

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113K Messages

3 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAmira

Official Employee

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4.3K Messages

3 months ago

Hi user_78csnp! We appreciate you visiting our Xfinity Forum and being a customer with us. I am sorry to hear about the complications you're encountering when trying to update your billing information online. Please know my team is here to support you. 

 

For troubleshooting purposes, are you trying to update this information via the Xfinity app or the website (Xfinity.com/myaccount)? 

 

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user_1l1tkh

Visitor

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2 Messages

4 days ago

how can i update my payment info?  k

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user_1l1tkh

Visitor

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2 Messages

My credit card # has been changed  effective immediately.  kt

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4 days ago

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XfinityJeff

Official Employee

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99 Messages

Good morning @user_1l1tkh. Payment methods can be updated in either the Xfinity app, or on the website. Here is some information on how to change the autopay information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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