1 Message
Unable to reach a representative
Trying for the third time to resolve a dispute over lost equipment with my late mother in law's account.
Twice I was told this was taken care of and now they are sending a bill to a dead woman.
I spent 10 minutes fighting with their stupid auto attendant only to get cornered and hung up on.
Apparently I can't file a complaint with the BBB because they're not accredited. Why am I surprised?
I can't speak to a representative thru their auto attendance because she never had internet or any kind of electronic accounts.
Since I can't log in, they can't help me.
Does anyone know where I can turn next?
The attorney general's office?
It has to be illegal for them to not take phone calls.
And I thought Frontier was the devil.
XfinityArmand
Official Employee
•
2.2K Messages
6 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_4ygz3m! We are so glad to hear from you and want to assist in addressing your account concerns in any way that we can. Please feel free to shoot us a private message with the account details so that we can assist in getting this taken care of for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0