Skip to main content
frepyou616
1st Topic
1st Reply
Conversationalist

Visitor

 • 

19 Messages

Thursday, October 23rd, 2025

unable to process payment infite loading screen

i enter all my info need and my cc then it goes to a solid white box with 3 dots showing loading 

has been 10 min still nothing 

has tried 2 other times yesterday  also tried to  use incognito mode for chrome 

any ideas 

Question

 • 

Updated 

6 hours ago

6

1

0

Oldest First
Selected Oldest First
XfinityPaula

Official Employee

 • 

1.7K Messages

6 hours ago

Hello frepyou616. Thanks for reaching out to us on our Xfinity Forums and for sharing the trouble you are having with processing the payment. I'm sorry for the trouble, and excellent work trying incognito mode! I am not showing any issues with setting up payments online at this time. Is this for your Xfinity home services account or for a Xfinity mobile account? Do you currently have autopay set up or are you making a one time payment? 

3

0

frepyou616

Visitor

 • 

19 Messages

this is for my acct 

i was making advance payment for my bill dew in 10days give or take 

no auto pay set up 

Like

Reply

6 hours ago

0

XfinityPaula

Official Employee

 • 

1.7K Messages

frepyou616 Thank you for the added details. Let's take a look and dig into the trouble to figure out why it's not processing for us. Please send us a direct message with your name and service address. We will have to verify the account, but from there we can help with the system processing your payment. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 hours ago

0

frepyou616

Visitor

 • 

19 Messages

i sent it  to dm and included a screen shot to show what i see when i enter my info and get the infite loading screen 

Like

Reply

6 hours ago

0

forum icon

New to the Community?

Start Here