Visitor
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3 Messages
Unable to pay bill online
I have two accounts linked to one login and am unable to pay the bill for one of them. Even when I 'switch accounts' it reverts back to the wrong one. I also cannot use the app (which has the same problem) or quick pay (which asks me to login resulting in the same problem). I have tried multiple browsers, clearing cookies, etc. How can I pay this bill online?
Accepted Solution
bbridges99037
Visitor
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3 Messages
2 years ago
I was able to solve this problem myself by setting the "default account" for my login to the account I wanted to pay (the other account had previously been set to the default). Then it worked for me.
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XfinityJanelle
Official Employee
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1.5K Messages
2 years ago
@bbridges99037 Thank you for reaching out on the Xfinity Community Forums. We are happy to look into the accounts help with a solution. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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