Visitor
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3 Messages
Unable to get credit updated
I am trying to upgrade phone but my credit had a freeze on it. I am now unable to get any promotional offers to buy new devices. I've lifted the freeze but can't seem to get Xfinity to update or re-run the credit check - please help.
user_w4q17e
Visitor
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3 Messages
23 hours ago
@Xfinity Support can you help here?
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XfinityDemitrius
Official Employee
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2.5K Messages
3 hours ago
Hey @user_w4q17e, Thank you for visiting our official Xfinity Forums Community support page. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
If you are interested in determining if the Device Payment Plan amount can be updated, you will need to call our Xfinity Mobile team by calling 1 (888) 936-4968 or live chat at https://www.xfinity.com/xfinityassistant/?channel=xMobile. we are unable to run the check as we do not accept personal information over our chat here. They can perform a soft credit screening for you.
Please give them a call and they will be able to let you know if any line and device limit can be increased.
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