Visitor

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1 Message

Sunday, May 10th, 2026 4:37 PM

Unable to change payment method

I’ve tried changing my payment method to a different debit card and it says that payment method is declined. I got the message the first time I’ve tried inserting it, so it’s not by multiple tries. Is there a reason the card is getting declined? The service address is different than the billing address, and I made sure all the info was correct. 

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Official Employee

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2.8K Messages

27 days ago

 

user_56pslm That is a good question. You might have a payment block on your account. Have you missed repeated payments recently? 

 

Visitor

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1 Message

24 days ago

Why was card declined

Official Employee

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384 Messages

Did you check with your bank to see if there was any issue on their end? Is it a new card? If so, has it been activated?

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