user_wx06lj Hi there! We are sorry to hear you had trouble cancelling your service. Our team is happy to help. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
XfinityAirelle
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