Visitor
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1 Message
Unable to cancel the internet service
on April 6, 2026, I returned my internet equipment to Xfinity and requested that my internet service be disconnected. As of today, I have not received confirmation of the disconnection or and final bill. I have contacted technical support multiple times via chat and phone, but nothing has changed; I am still receiving bills for a service that I requested to be disconnected on April 6, 2026. Right now, the debt is already $100, and every month they'll charge me an additional $50.
XfinityJustinC
Official Employee
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2.3K Messages
21 days ago
Hello, @user_ee1q3v thank you for reaching out over Xfinity Forums. I completely understand the concern regarding the account closure being requested earlier in the month, and not receiving confirmation and still getting a bill. If I was in your shoes I'd be reaching out as well to get this corrected. You've contacted the right place for assistance and I can help ensure the account is closed and billing matches the day you returned the equipment and were expecting the disconnection to occur.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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XfinityJustinC
Official Employee
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2.3K Messages
21 days ago
@user_ee1q3v thank you for sending the direct message with the requested information. I was able to locate that, and will follow up with you there to continue to assisting with the account disconnection concern.
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XfinityJeff
Official Employee
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922 Messages
3 days ago
Thank you again @user_ee1q3v for reaching out to us on the Xfinity forums. We were able to work with you via direct message and get this issue resolved. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!
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