Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_58a3ye
1st Topic

3 Messages

Tuesday, September 3rd, 2024 4:28 PM

Unable to cancel Peacock, am being charged $13.99 per month!!??

I have 1.2GB Internet plan. I am being charged on my credit card for $13.99 a month for Peacock Premium. When I log into Peacock, there is no card on file and the account is being managed through Xfinity. I DO NOT WATCH PEACOCK, I DO NOT WANT IT. I called Xfinity and they told me the Peacock is FREE and they CANNOT CANCEL IT!!???? Please see image of $13.99 monthly charge, Peacock and Xfinity screen shots. DO I need a lawyer? FCC Complaint??? How do I stop this unauthorized recurring charge?????

[Image Removed: "Personal Information"]

Question

 • 

Updated 

3 months ago

 • Edited

25

1

0

Was this helpful?

XfinityJosephA

Official Employee

 • 

1.4K Messages

3 months ago

Hello, @user_58a3ye have you already contacted Peacock support to make sure there's not more than one account open? We have seen this happen before. If it's been confirmed the Peacock plan associated with your Xfinity service is included at no cost I would reach out to Peacock at https://www.peacocktv.com/help to review the charge further. It’s worth double-checking and confirming with them.

2

user_58a3ye

3 Messages

I have tried this multiple times and they refer me back to Xfinity , with the following message - i have been told the only way to solve this is to downgrade my 1.2 GB service to a lesser plan that doesn't include peacock premium, so I can discover who is billing me..

Your Plan

Peacock Premium

Billed by Xfinity

To make changes to your plan or cancel your subscription, please visit the Xfinity subscription manager on your Xfinity device.

(edited)

Like

Reply

3 months ago

0

XfinityAirelle

Official Employee

 • 

2.1K Messages

 

user_58a3ye  Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

forum icon

New to the Community?

Start Here