Visitor
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2 Messages
Unable to add new payment method with different billing address.
I am unable to add a payment method with a different billing address. I am in the United States and it is asking for a Province and Zipcode for Canada. There is no way to select a Country.
EG
Expert
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117.4K Messages
1 month ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCarolyn
Official Employee
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150 Messages
1 month ago
@user_52752m Thanks for reaching out to us in reference to your port forwarding and billing concerns. I would be more than happy to assist you today. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing, a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Xfinity Community Forum
(edited)
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user_87e667
Visitor
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1 Message
1 month ago
I hit the same bug. Same error
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user_3rrxd0
Visitor
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1 Message
30 days ago
Same problem. Xfinity.com. Chat with an agent was zero help.
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