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user_bffbea
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Visitor

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5 Messages

Thursday, March 30th, 2023 7:46 AM

Closed

unable to access account billing history

​I am logging into my account and getting "in" with it showing my name in the profile in top right corner, but every time I try to click on "billing" the website loops in circles over and over again, logging me out and asking me to repeatedly login. I have spent more than an hour on this between two different days more than a week apart. I've cleared my cookies and tried different browsers, but nothing is working. I feel extremely frustrated. This is not a new account and the terrible bot service is also looping me in circles without ever providing me a live agent or helping solve my problem. I NEED to print out my billing history for the past year for tax purposes and this is making me want to discontinue all xfinity services after being a loyal customer for more than a decade.​

Question

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Updated 

2 years ago

 • Edited

220

1

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CCMichelle

Problem Solver

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788 Messages

2 years ago

Thanks so much for taking the time to reach out to us regarding your issues accessing your billing details after logging in.  Are you logging in through the website https://login.xfinity.com/login or are you logging in through the Xfinity app? 

5

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user_bffbea

Visitor

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5 Messages

@XfinityMichelle​ I am logging in through the website since I need to have the ability to download and print.

2 years ago

0

CCSean1

New Problem Solver

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318 Messages

@user_bffbea, thank you for getting back to us with those details. Have you already tried clearing your cache and cookies on your web browser or using a different web browser to access the website?

I no longer work for Comcast.

2 years ago

0

user_bffbea

Visitor

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5 Messages

Yes, I wrote that in my initial question. I have tried clearing my cache and cookies and using both firefox and Chrome browsers with identical results, 7 days apart without fixing. I thought at first your website was just down for the day, but it's feeling like a bigger problem than that.

2 years ago

0

user_bffbea

Visitor

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5 Messages

I have logged in successfully over 30 times and it just loops me in circles when I click on the billing link, logging me back out and asking me to log in again (and again). I see it showing in my browser that it switches from the billing web address, back to the login address of your website. I run a business with my website so I am not a newbie when it comes to technical issues. Your website definitely has a problem that is not being addressed.

2 years ago

0

CCAlicia

Contributor

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250 Messages

Hi @user_bffbea 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

2 years ago

0

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