TV box charge

Thanks Eric. Neither, and I think that's exactly why the removal keeps failing.

The box was never in my possession. It was issued in connection with a tenant roughly four years ago, and the tenant states they never received it. I have never had it, and my property manager has searched the property and not found it. So it wasn't returned by me, and it wasn't lost by me — it was never delivered to anyone who could return it.

My guess is that previous tickets were submitted as "lost," the system search then found no return record, and the charge reinstated each time. Could you please:

- Submit the removal under the correct condition for equipment that was never delivered / is unrecoverable, rather than "lost" — and tell me which condition code you used, so I can reference it if it recurs.
- Check what condition was used on the other three boxes. There were four on this account originally; three were removed successfully and have stayed removed. Whatever was done for those three is what I'm asking for on the fourth.
- Confirm the serial or MAC number of the device removed.
- Credit the charges billed for it. Your own bill states the equipment is inactive, and it has been billed at $14/month for roughly four years (I think).

Separately, my plan questions weren't answered, and one of them decides which option I pick, so I'd rather not self-enrol at xfinity.com/seasonal until I know:

- I have Xfinity Mobile, and my bill states I'm not paying the $25/line access fee because I hold other Xfinity services. Does a Seasonal Convenience Plan or Seasonal Internet Suspend still count as an active Xfinity service for that waiver? Please answer this one specifically.
- If it does not, what is the cheapest active internet tier on my account and the total monthly cost?
- My seasonal program ended on 1 July — was that an end date I set, or the calendar-year allowance? Can I re-enrol now, and if not, from when?
- My 12-month $30 promotional discount ends 20 November 2026. What rate applies after that, and what promotion can be applied?

Happy to keep the general discussion public, but could you open a direct message for the account-specific parts? I'd rather not post my account number and address on an open forum.

I believe I set the seasonal end date myself, expecting to return in July. My return is now delayed and the property will stay empty for some months — so I'd like to re-enrol or extend.