Trying to send a Direct Message to Xfinity Support

@user_7m3gu2 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

Thank you for taking the time to reach out @user_7m3gu2. The reason for the post was to perform some research on a 3rd set-top box that you do not have any longer. I am glad that we were able to do some digging and remove the set-top box and future charges from the service bill. If you happen to need any assistance in the future, please create a new parent submission post and leave details regarding the issue and reason for reaching out. Thanks again and we hope you have a great week ahead of you.