Frequent Visitor
•
10 Messages
Trying to pay bill and web site says bill not available
Trying to pay bill and web site says bill not avilable.... tried next day still not availabe....treid calling asked for billing get transfered only to get a message the the office was closed... I would think that the persong answering the phone would know that... Went a head and paid my bill from the amount due from last month but now I am a day late and being charged a late fee....THIS IS BS for a customer of over 15 Years....
Responses
Accepted Solution
CCTeds
Official Employee
•
18.9K Messages
7 m ago
@Bill-
Apologies for the issue and the experience that you described above.
As a courtesy, we have credited any late fees in full for the past 24 months, plus we have also added an additional credit for your loyalty.
That credit will appear on the next month's statement.
Apologies again and thanks for your patience.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
0
Bill-
Frequent Visitor
•
10 Messages
7 m ago
Thanks Very Much... Just a shame it seems one has to go through hoops for something so simple.
Thanks again
Bill....
0