New Poster
•
3 Messages
Trying to lower my bill
I have tried at least 2-3 times to contact Xfinity trying to lower my bills and have spent hours on hold, language barriers or told nothing they can do. My bill is nearly $400 a month so it is either lower it or cancel services all together and go elsewhere. I inquired about cancelling some of the premium channels we don't even watch, etc but so far no success. How can I get help? This has been going on for months and has become super frustrated especially since I have been a comcast customer many years.
Fred46
Contributor
•
35 Messages
11 months ago
I've had this problem and I went online and selected a new plan. An even better way is go to the local showroom if there is one near you.
0
EG
Expert
•
110.2K Messages
11 months ago
The concern is not "X1" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityNicolas
Official Employee
•
1.1K Messages
11 months ago
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
(edited)
0