fragydig's profile

Frequent Visitor

 • 

7 Messages

Fri, Feb 5, 2021 11:00 AM

Trying to downgrade service! Keep getting disconnected

We are in the process of buying a home and trying to cut bills until after closing. I’m trying to disconnect my cable and home phone and only keep internet at speeds of 25MB, I saw the offer for that for $25 a month but when I try to select it, it doesn’t add to my cart. And I’ve called customer service to try and do it over the phone but I keep getting disconnected from the call.

Is there a customer service rep here that can help?

Responses

Frequent Visitor

 • 

7 Messages

2 m ago

Called again today.

Went through verification, answered all the same questions, and was hung up on again.

This is ridiculous.

It shouldn’t be this hard to downgrade services to save money for a move.
ComcastAmira

Official Employee

 • 

2.3K Messages

2 m ago

Hello @fragydig, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and huge congratulations to you on buying a new home. I know how exciting, time-consuming, and costly things can get when buying a new home. I do apologize for your experience with trying to get help with this thus far, but you have reached the right team to assist you with finding an Internet-only-option that best fits your overall needs. 

 

I see you have already sent us a Private message, and we will respond promptly. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here