I’ve been an xfinity customer for over 2 years now and have only went over my monthly data cap once. Well last month I stopped renting the modem from Xfinity and bought my own. And now I’m going over my data every single month without changing my data habits AT ALL! I monitor my usage every day and also check to see if anyone has hijacked my WiFi. No one has. I went from averaging 500GB used a month on their modem to now having used 1156GB last month with no habit changes. This month I am on my 9th day of the billing cycle and I’m already at 400GB used, how is this even possible? I switched to my own modem to save money but am about to use my last courtesy overage! I don’t understand how I could go 2 years and only go over 1 time and then switch to my own modem and go over every single month. The one month I went over that I’m aware of was when I had just bought 2 new Xbox consoles and was downloading my games to them. But last month I have no idea how I used 2x my normal usage. And this month I’m headed for the same. Can anyone help? I’m feeling like Xfinity is being dishonest and trying to jack up my usage.
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