I checked my local promotions and found a Premier Triple Play Bundle, it’s exactly what I already have except it includes home phone and the speed is 250Mbps (currently at 100Mbps) for only $10 more per month So I called to get it and the rep on the phone told me I would have to use their modem because the one I own doesn’t have a phone jack, I told her it didn’t matter, I wasn’t going to be using the phone line anyways So she goes on to tell me that I still have to have their modem shipped to me, set it up, then reship it back to them before I could use the modem I’m already using. I don’t think this is correct. I used the X1 modem for a couple of years before I bought my own, i don’t want to go through the hassle of waiting for a new modem, setting it up, then having to ship it back to them just to have to set my own back up again. Is this really what I will have to do?
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I’ve been an xfinity customer for over 2 years now and have only went over my monthly data cap once. Well last month I stopped renting the modem from Xfinity and bought my own. And now I’m going over my data every single month without changing my data habits AT ALL! I monitor my usage every day and also check to see if anyone has hijacked my WiFi. No one has. I went from averaging 500GB used a month on their modem to now having used 1156GB last month with no habit changes. This month I am on my 9th day of the billing cycle and I’m already at 400GB used, how is this even possible? I switched to my own modem to save money but am about to use my last courtesy overage! I don’t understand how I could go 2 years and only go over 1 time and then switch to my own modem and go over every single month. The one month I went over that I’m aware of was when I had just bought 2 new Xbox consoles and was downloading my games to them. But last month I have no idea how I used 2x my normal usage. And this month I’m headed for the same. Can anyone help? I’m feeling like Xfinity is being dishonest and trying to jack up my usage.
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