Trying g for weeks to talk to a live customer support person

user_7b5943, Welcome to the XFINITY forums page! Thanks for taking the time to reach out. I can understand the importance of wanting to speak to a live person. I am so sorry to learn about this experience with trying to talk to a live person. You've come to the right place. We are a team of dedicated specialists who are happy to help with any XFINITY service questions or concerns. How can we be of service today?