Hey there, user_twgycj! Thank you so much for taking the time to reach out to us here on Xfinity Forums. I am very sorry to hear about the experience with the billing not being fully changed. Typically, you will not see the bill changes on your statement until the following billing cycle, but we can take a look at that together. Can you please send us a Dm to get started?
Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it.
XfinityAdrienne
Official Employee
•
1.2K Messages
3 months ago
Hey there, user_twgycj! Thank you so much for taking the time to reach out to us here on Xfinity Forums. I am very sorry to hear about the experience with the billing not being fully changed. Typically, you will not see the bill changes on your statement until the following billing cycle, but we can take a look at that together. Can you please send us a Dm to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
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