agreen343's profile

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1 Message

Thu, Nov 19, 2020 8:00 PM

Trouble call fee charged

Why tell the customer you will not be charged to only find a one-time fee of 80.00 for their wiring issue that cut off the internet during work and schook hours constantly?


Accepted Solution


Official Employee


18.9K Messages

7 m ago

@agreen343  Apologies for the issue and the experience that you described above. 


In reviewing your account, I do see this charge was credited on 11/20/2020. 


As a courtesy, we have also credited back any late fees that may have been incurred on this account over the past 24 months. 


Apologies again and thanks for your patience.  

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