Transfer my service [Edited]

I have been an Xfinity customer for many years, and the last few months have been the most disappointing experience I’ve ever had with any company. My phone was stolen, I was sent the wrong replacement, I had to return it and still pay it off, and my bill jumped from $50 to $120. The phone I finally received was poor quality, and by February the screen failed completely even though the screen protector was installed by Xfinity.

I was bounced back and forth between Xfinity and Assurant, neither taking responsibility. I was transferred multiple times, promised solutions that never happened, and even sent to a store for a replacement phone that didn’t exist. When I tried to switch carriers, I was given the wrong account number and the wrong transfer PIN.

At this point, I am not asking for repairs, refunds, or explanations. Based on everything I’ve experienced, I do not expect Xfinity to resolve any of these issues.

All I want is the correct account number and the correct transfer PIN so I can leave Xfinity Mobile and transfer my service. That is the only thing I am requesting.

[Edited: Personal Information]

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XfinityDemitrius

Official Employee

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2.4K Messages

8 days ago

Hey @user_9340cf, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your feedback and experience. While we would be unable to provide the account number and PIN, we do provide quick and easy access through the Xfinity App and Xfinity web portal. Here are a few support articles you can use to get the Xfinity Mobile account number and PIN.

Where can I find my Xfinity account number?
How do I cancel my Xfinity Mobile service?

Please give these articles a quick view and let us know if you have any following questions. We are always happy to help.

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user_9340cf

Visitor

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4 Messages

@XfinityDemitrius I figured it out on my own definitely not with the help of XFinity support. I transferred my number and within a few hours I had a collections notice in my email. Then I get an email that states why I left Xfinity to take the survey and when I clicked on the survey nothing came up. I'm not paying for that phone if you want to back I'll give it to you I'm not paying for that phone I owe $499 on it and I'm not paying for it and that's all there is to it take me to court I don't care. And I'm not paying my bill because I shouldn't have to because I couldn't use my phone. So do whatever you need to do I am so disgusted and angry.

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2 hours ago

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XfinityBradM

Official Employee

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1.1K Messages

We would never advise leaving a balance on any account as that will have a negative impact on your overall credit score, however, it is your account to deal with how you please. Should you need any further assistance with your Xfinity account we are here to help if you desire, don't hesitate to ask!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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user_9340cf

Visitor

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4 Messages

2 hours ago

And another thing I am so sick and tired of hearing you guys say how you greatly appreciate your customers and you greatly appreciate the feedback because no you don't. If you did none of this would be happening. And I am also tired of hearing well you have reached the right representative and I will make sure this is taken care of before we hang up no you don't because I never had it taken care of so many representatives later.

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user_9340cf

Transfer my service [Edited]

XfinityDemitrius

user_9340cf

XfinityBradM

user_9340cf

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