Total monthly cost of promotional deal

Hi, I recently signed up for the one gig Internet and mobile deal for $60 for five years. I recently received the email with the monthly cost of $183. I wanted to find out why this difference and what my actual monthly bill will be. Who do I contact for that? It’s very difficult to get a live person through the phone number and when I do, I get conflicting information. Are you able to help me on here?

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XfinityOrlandoM

Official Employee

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2.6K Messages

12 hours ago

@user_5yu9vx

We'll have to take a look at the details of your account because your mobile billing and your Internet billing are separate. Go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_5yu9vx

Visitor

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7 Messages

@XfinityOrlandoM thanks, I just sent that direct message

10 hours ago

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Billing

user_5yu9vx

Total monthly cost of promotional deal

XfinityOrlandoM

user_5yu9vx

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