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Sunday, May 26th, 2024 6:49 PM

This is the company which cant generate consistent bill for their service

Every alternate month, my internet bill changes and I have to spend multiple hours explaining the issue and resolving it.
The interesting part is, that their service team is extremely dumb and can't understand the problem at all.

They transfer customers to other departments and some leave the chat without solving the issue.
Never seen such an unprofessional and untrained service team.

They don't know where is the problem just keep repeating the same thing like a parrot.
They create a ticket to solve but there are no updates at all and finally same story explains the issue again and again and again.

I tired in 6 months after using Xfinity internet and mobile service.

Official Employee

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1.4K Messages

2 months ago

Greetings, @patel1307! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you keep having these issues with your bill, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

3 Messages

Hello,

I have wasted lots of time in explaining the issue in live chat, on calls.

After explains same issue to multiple guys one guy at last just revert the charges and keep the issue as it is so next month again i need to do the same.

None of xfinity guys have any idea why my internet bill is increasing every month and no one tried to understand and resolve it thoroughly.

As you have asked, all are asking same info again and again but not thinking how to get information from own database based on userid.

Based on my experience so far in 6 months my problem is not resolved in any live session after after wasting lots of time in talking with unprofessional and untrained people so i don’t think new live session will help.

please pull out my account from registered email and resolve the issue.

thanks.

Official Employee

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981 Messages

@patel1307 I completely understand your frustration. It's incredibly disheartening to have to explain the same issue repeatedly. In order for us to look at the account and see what is going on we would need you to send over a direct message with your account details. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

Multiple guys are working on solution, couple of internal tickets are created but no one is able to solve a simple billing issue seven after a month. 
Every one asks for account number and when I give it then they disappear. 

Unbelievable..!!!! 

Official Employee

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763 Messages

 

patel1307 Hi there! I am showing we are still pending information to assist. We would love to take a closer look at your billing concerns. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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