New Poster
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3 Messages
This is got to end!!
New costs without antivirus protection is SHAMELESS! I can't bring my Laptop off XFINITY's network without protection ANYwhere?
DEFINITELY GOING TO Verzizon FIOS.
You guys are terrible now. Been a faithful customer for 30+ years.
Really disappointed now.
They offer more channels faster internet for so much less!!!!!
Thanks for nothing as a long time subscriber.
Mark and Patricia Buscemi
Responses
ComcastJosephB
Official Employee
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326 Messages
6 m ago
Hello, mbuscemi, I know not having Norton is a huge change but xFi Advanced Security is a versatile replacement! If you have any additional questions about this service or anything else please let me know.
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BruceW
Gold Problem Solver
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22.4K Messages
6 m ago
@ComcastJosephB: Comcast does a terrible disservice to its customers when it suggests that xFi Advanced Security can fully take the place of an actual antivirus program like Norton AV, as that claim is simply incorrect. For example, Advanced Security cannot detect threats that arrive in encrypted ("https") data streams. Only software running on the customer's computer or mobile device where the stream is decrypted can do that.
Taking away customer AV protection was bad enough. Misleading customers about their vulnerability to malware is even worse.
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ComcastGabe
Official Employee
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201 Messages
5 m ago
Thank you so much for patiently waiting for a response. I am sorry to learn that we have made you feel this way. I definitely understand your point on detecting the encrypted data streams. At Comcast, we take your online security very seriously. The great thing is you can still take advantage of a special offer from Norton to continue using their service. Here is a great link for more details. https://comca.st/3hRbkMg
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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