Visitor
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1 Message
The worst
Absolutely the worst customer service experience. I was given incorrect information by multiple representatives, and when I contacted customer service again, no one seemed able to provide a clear or consistent answer. On top of that, my internet bill keeps increasing with little to no explanation. It is extremely frustrating to be told one thing and then later find out the information was wrong. As a customer, I expect accurate information, transparency about pricing, and representatives who actually know what they’re talking about. Unfortunately, this company has failed in all of those areas. I would not recommend them based on my experience.
XfinityJustinM
Official Employee
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968 Messages
3 hours ago
Hello @user_4x2mya,
Thanks for taking the time to share your experience with some of your recent interactions. Promotions can change daily so that may be a little inconsistent, but most of everything else should remain consistent. We would be more than happy to provide you with some clarity. Additionally, our teams have done a wonderful job in constructing a detailed version of your bill that will absolutely help with your understanding. The How to view your Xfinity bill online article will provide you with instructions on how to view that PDF version of your bill. In combination, you should use the Understanding your Xfinity bill article for a proper deep dive.
With that being said, we are here to help with any questions you may ave. What is the question you've been having a hard time getting clear or consistent answers on?
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