The Unaffordable Connectivity Program

After the Affordable Connectivity Program (ACP) ended in April I got an email (5/20) telling me that I received a $14 credit towards my bill - thanks!

On 5/24 I got an email letting me know I owed $45.90, so I logged in and paid for it (5/28) but any time I tried to change my plan the page would timeout. (Not abnormal honestly)

On 6/23 I got an email telling me that I owe $96.95! On 6/24 I logged in and was able to change my plan to the $9.95/month internet essentials 50mb/10mb plan because I was switching away from the ACP plan. It said my past-due balance was $96.95 and the next bill was going to be -$52ish and I was annoyed that I was going to lose ANOTHER $45 over it.

 I got an email confirming the change and telling me to pick up my getting started package. (I didn't pick up the package as I am already connected, with my own hardware)

On 7/24 I get an email that my bill was now $160, and on 7/27 I got the email warning me to pay up or lose my service. Since I'm just exiting a government assistance program because it ended I don't exactly have a ton of money - before the government was paying them $29.95 a month to provide me with Internet, it makes sense that they would roll me into a $65/month plan and then fail to keep their billing system operational enough to actually change my plan. My phone got shut off prior to this so calling in wasn't an option before. (Oh well).

8/12 I got my phone service restored just in time for them to cut my Internet, so I call and am not especially surprised to discover that calling in (still) isn't much more helpful than doing nothing. They tell me my account had some credit on it for 3 months and now it's expired - none of this is in my bill. I'm also told (always) that plans can't change without my authorization - which is absolutely hilarious 😂 (yes I understand how promotional periods work, I've been a customer for almost 25 years). 

I'm tired of playing your games. I wish I could just get the government to make you give me the same price as they paid for me to have the same service. Even then, how long will it be before I'm automatically rolled into a different, far more expensive plan when they decide to stop offering it?