The most messed up, incompetent, bait-n-switch unethical, stress inducing service on the planet and probably the universe.

I have never in my life had a worse experience with a company than I have had with Xfinity. Since I switched over to Xfinity the first week of June, I have spent the past 3 months non-stop either chatting online, at the Xfinity store, or on the phone with customer service. Twice I was driven to tears because of the level of frustration they caused. And guess what? They still have not corrected my billing issues. This past week I logged on only to find that they added 5 additional phone lines to my account making it 10 phone lines! Just completely out of the blue! Who, how and why? 

I wish I could summarize my experience into a single or even two paragraphs but that is not enough space for me to get through 1/4 of my story. I really thought, at one point, I was being "punked" or on Candid Camera. Yes, it was that bad.

Hey Mr. CEO Brian L. Roberts, if I were you, I would be so embarrassed to admit that I was CEO of such a horribly run company and it all starts with you. It's all over the internet. And guess what? I am currently drafting a letter to the Minnesota Attorney General about your business practices which border on criminal. My next call will be to a private attorney.