The most messed up, incompetent, bait-n-switch unethical, stress inducing service on the planet and probably the universe.

No response yet from Xfinity??? You only respond when someone says something “nice?” (which is likely orchestrated by an employee posing as a customer).

1. I was promised several things when signing up and moving all services to Xfinity under your "triple play” deals. I moved 5 phone lines from T-mobile and upgraded my internet and basic cable. I was told that I would get 5 Visa gift cards for $100 each under this new deal. I have yet to receive those cards after several calls and chats. Please send NOW!
2. I was also never told about the $25 activation fees until AFTER I signed the agreement so I fought that. I am still not sure if that has been taken care of. Please make sure these activation fees have been removed and reversed on my account.
3. I activated a cash back offer through Perkspot that was never reported back to them. This was originally done in early June. They still have not received records from you. Please also do this immediately so I can get my cash back.
4. After several calls and chats, our phone numbers that were being transferred from T-mobile were done incorrectly and two of the phones were assigned new phone numbers even after I completed the process several times with Xfinity and T-mobile customer support. This turned into hours upon days of excruciating phone calls, chats and emotional breakdowns to your reps and my family who were all yelling at me because they couldn't make or receive calls. Then when I thought it was resolved, they assigned my son's phone with my husband's number and vice versa. Again, I cried. I told my son, “I just can't do this anymore. I am done.” Witnessing my anguish, he jumped in the car and drove to the nearest store. He spent 3 hours there with a rep who took one look at our account and asked, “Wow, this is really messed up! How did this happen?” 
5. Our phone lines were not fixed until the end of July. I want all phone charges from June and July credited to our account.
6. Then I was sold gigabit internet service and was sent to a store to pick up a modem but was told they were "out of modems” and sent me to a second store who also were out of modems. How can you run out of modems, tell your customer to drive to another store without calling them first to check their supply? After finally getting a modem and setting it up, we had problems from the get-go. Spotty service, loss of connection, streaming interruptions, etc. 3 times a tech was sent out and the first two said they fixed the problem. It wasn't until the 3rd tech - a 30 year veteran Comcast employee - came out and climbed our pole and discovered that our neighborhood is not upgraded to handle gigabit service which is why your modem was not working. I was then charged $100 something for that visit which I fought. Please make sure this charge has been removed.
7. My account was also set up with the wrong address in a different city which still exists as a separate account under my husband's name. I don't even want to see that address any more. I want it gone. Please remove immediately.
8. Our account was somehow setup under my husband's name, however, I am the one that setup the account and I am the one that pays for it. Please change the account owner to my name.
9. Last week I logged in to my account and instead of there being 5 phone lines there were 10 with phone numbers I have never seen before nor did I ever request. Please make sure these are gone and there are NO CHARGES associated with these extra lines. 
10. Several weeks ago I called a rep and after a tearful exchange about all the problems I had, I was given a link to get a free Apple Watch. All I had to do is pay the taxes and there was no talk about monthly fees for service or contract even AFTER I asked about it. My neighbor was the one who told me that I should be getting billed for service. Your rep took advantage of me during a vulnerable moment to upsell me without my knowledge even after I told him that my husband and I both lost our jobs. Who does this and why is this an acceptable practice? Please ensure I am not under any contract for this service and that I am reimbursed for last month of service because I had not activated the watch until a couple days ago. 
11. My time is valuable and my patience worn thin. I have never been treated so poorly by a company. Your lack of regard for your customers is shameful and your tactics are unethical and criminal. You are predators who just go about messing with regular people's lives and hard earned money without any sense of decency knowing full well that most people will just give up and give in. As long as you are turning a huge profit and your top officers are making bank, who cares, right? And don't blame your reps. It is not their fault that your lack of training and lack of empowerment holds them in a position where they are likely verbally abused every day, all day long. Blame your highly paid yet incredibly out of touch CEO and the rest of the officers. This is on you.
12. Your technicians work on our telephone poles and home exteriors in my neighborhood and leave their garbage, extra wires, clips, cables, etc. strewn all over like a civil war battlefield. Please tell them to clean up after themselves. 
13. Because of my issues and the time I have spent working towards getting these issues corrected, I would like a full refund for the past 3 months of service and I want my Visa gift cards immediately and I want them doubled. If I were billing for my time, this would be a bargain.

Please let me know when you can discuss this further. Please provide a direct phone number as I will not use your general CS phone number. No [Edited: "Language"] this time. I have already contacted the MN Attorney General's office.