Regular Visitor
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1 Message
Texas Winter Storm Outage Credit
I would like to request an outage credit for 3 days outage due to the winter storm in my area. Thank you!
Regular Visitor
•
1 Message
I would like to request an outage credit for 3 days outage due to the winter storm in my area. Thank you!
Responses
ComcastPeterH
Official Employee
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63 Messages
2 m ago
Hi @paranppi and thank you for reaching out to us via our Forum. I would like to first state that I hope you and your loved ones are doing well and everyone is safe during this time. Being without service would be frustrating and this is never something we want for you to experience. I know I would be reaching out if I was in your shoes too!
If your power had been restored and you were still without Comcast services, please feel free to send me a private message with your first/last name and service address so we can check if you are eligible for any additional credits. Just click on my name "ComcastPeterH" and you will see the option to send me a message. Thank you!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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