New Poster
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1 Message
Texas Power Outage Credit
Hello, we lost power on 2/17/21 as part of the Texas winter storm event. I was wondering if we could get a credit for this day since we were unable to use any of our services. Thanks!
New Poster
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1 Message
Hello, we lost power on 2/17/21 as part of the Texas winter storm event. I was wondering if we could get a credit for this day since we were unable to use any of our services. Thanks!
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ComcastKatieMS
Official Employee
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101 Messages
2 m ago
Hey there @kmr10. We appreciate you taking the time to make a post for this request! Since power outages are outside of our control, we are not currently providing credits for any downtime. However, if your power has been restored and you were still without Comcast services we can take a look into this for you. We'd also love to do an account review to see what other options may be available to get you the best monthly price! Can you please send me a private message with your first and last name so we can get this taken care of together? To send us a private message, please click on my name, then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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