4 Messages
Terrible company
I signed up for unlimited data two months ago and completed the contract, yet Xfinity continues to charge me for exceeding the 1.2 TB data limit. It’s impossible to reach a real person when calling, and the Xfinity assistant is completely useless. Why does this company make everything so frustrating?
I’ve tried posting this in the forum, but—what a surprise—Xfinity’s website keeps saying, “We’ve experienced a problem.”
XfinityPeterH
Official Employee
•
1.9K Messages
2 days ago
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
0
0