Visitor
•
1 Message
Temporary Service Plan issue
I enrolled in a temporary service plan and paid the $50 to activate. The $50 payment is posted to my account but just as a regular one-time payment, the payment plan and monthly payment details are not reflected on my account, and my service has been disconnected. Can anybody help me out? I have screenshots with receipts from the payment plan. I need it to be recognized because payment was taken and service to be restored.
EG
Expert
•
112.1K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJeniece
Official Employee
•
3.3K Messages
3 months ago
Hey there, user_ca0fir, thanks for reaching out through Xfinity Forums regarding your payment arrangement. We truly appreciate you making a payment to your account. Have your services now been restored?
0
0
user_166biq
Visitor
•
1 Message
29 days ago
This happened to me also even calling and asking how long before my service was restored. The payment was made the service was signed up for still no service.
1
0