U

Visitor

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1 Message

Friday, May 9th, 2025 12:32 AM

Temporary Service Plan issue

I enrolled in a temporary service plan and paid the $50 to activate. The $50 payment is posted to my account but just as a regular one-time payment, the payment plan and monthly payment details are not reflected on my account, and my service has been disconnected. Can anybody help me out? I have screenshots with receipts from the payment plan. I need it to be recognized because payment was taken and service to be restored.

Expert

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111.4K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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3.3K Messages

2 months ago

Hey there, user_ca0fir, thanks for reaching out through Xfinity Forums regarding your payment arrangement. We truly appreciate you making a payment to your account. Have your services now been restored?

 

Visitor

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1 Message

3 days ago

This happened to me also even calling and asking how long before my service was restored.  The payment was made the service was signed up for still no service.  

Official Employee

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2.3K Messages

 

user_166biq, Thank you for reaching out and letting us know. I did see on your end, it can take 2-3 days for the confirmation to be completed. That said, it can take a bit more time. You can always reach back here for more help if you see no progress. 

 

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