Visitor
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3 Messages
technical support
I AM SO UPSET WITH XFINITITY. I NEED TO TALK TO SOMEONE ABOUT MY ACCOUNT. YESTERDAY I TEXTED WITH AN IDIOT AND ASKED A SIMPLE QUESTION. AT THE END OF 1/2 HOUR, SHE STARTED A RESET ON MY BOX WHEN I DIDN'T ASK FOR ONE. I ASKED HER TO STOP IT AND SHE SAID SHE COULDN'T BECAUSE SHE WAS INTERNET REPAIR. I DON'T KNOW HOW I GOT TO INTERNET REPAIR AS IT WAS ABOUT MY BILL. INSTEAD OF SAYING IT WASN'T HER AREA, SHE STARTED MESSKING WITH MY SYSTEM AND THEN SAID SHE COULD N'T DO MORE AND I HAD TO CALL BILLING. BILLIKNG WON'T HELP ME BACAUSE THE RESTART IS STILL GOING ON. IT'S BEEN 18 HOURS NOT 10 MINUTES. SHE COULDN'T FINBD MY BILL. I SENT HER A COPY OF IT AND SHE STILL COULDN'T FIND IT. SO THEN SHE SAYS SHE'S GOING YO HAVE BILLING ERE3VERSE THE CHARGES. I ASKED WHAT CHARGES AND SHE SAID INTERNET REPAIR. SHE NEVER AN SWERED ME. NONE OF THE SELECTIONS ON THE PHONE GET ME ANYWHERE.
XfinityJeniece
Official Employee
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3.2K Messages
1 day ago
Hey there, user_eef916, thanks for reaching out through Xfinity Forums regarding your account. I apologize for the customer experience you had, and we would love to turn this around for you. We are a team of live experts on this platform who can answer any billing concerns you have. Please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_eef916
Visitor
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3 Messages
1 day ago
I called corporate and got someone who helped me. What a shame that it came to that. Thank you for the process you sent but it’s too late. Damage was done. You should have a way to get to a PERSON. Your clients should not have to spend hours trying to get to someone. I tried AGENT, REPRESENTATIVE, HELP, TECH SUPPORT, FRAUDULENT BILLING and pressing O and on and on. Not good. By the time I went through the phone tree and the text tree, I hit a dead end cause your system said a restart was in process. 18 hours after the idiot texting me started it. Miserable, miserable experience. I used to call the 888 number and got someone after a few minutes. What has happened to that level of support? I know what happened. Your greedy execs cut costs by cutting helpful staff so they can get their big bonuses.
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