technical support with the xfinity website

Hello, I can login fine. I cannot switch accounts because the account I am looking for no longer shows. It used to and then it was just gone.

user_gjw4ma it seems like the username is associated with a closed account. You could always type your newest address into the Xfinity ID lookup tool. You can follow the next steps to see what username is tied to the current account. https://idm.xfinity.com/myaccount/lookup?execution=e1s1

It only gives options for email and phone number not address.

All of my accounts are now inactive. My most recent account that I keep getting notices about cannot e seen when I log in.

The account before the most recent can be seen.

Therefore, the idea that I cannot see it because it is inactive is unlikely.

@user_gjw4ma, got it. Let's take a closer look. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.