Hey sharon_h1, thanks for reaching out to Xfinity Support on our Forums. I can certainly look that up for you if you can send us a direct message.
To send a direct message:
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• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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EG
Expert
•
110.2K Messages
11 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityNicolas
Official Employee
•
1.1K Messages
11 months ago
Hey sharon_h1, thanks for reaching out to Xfinity Support on our Forums. I can certainly look that up for you if you can send us a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
(edited)
2