Taneeka S. Escalation Specialist

So I have been going back and forth on my case for almost a year now. when I finally get someone who could help (so I thought).

Enter Taneeka S. Escalation Specialist she was helping me out with my account she emailed me this "After completing a review of your account, I confirmed that a billing error resulted in charges being applied for the account ending in #[Edited: "Personal Information"]. This issue has now been corrected, and a refund of $561.70 will be processed." Mind you I was suppose to be getting $717.12 from one account and $62.27 from another totaling 779.39... mind you I have all the ref # and case numbers. Xfinity does not care about their customers and will lie to you just to get to close case after 10 months. End result they close the account and only sent $168.00 (after 9months) I have made multiple attempts to reach Taneeka and leaving voice mails they close my case... this is why I will never recommend them or have them for anything.